At Royal Montania Holiday Homes, we strive to provide our guests with premium holiday experiences. We understand that sometimes travel plans may change, and we have outlined our refund policy below to ensure transparency and fairness for all our clients.

Refund Eligibility

We offer partial refunds based on the cancellation timeline as follows:

🔹 Standard Refund (75%)

• If you cancel your booking more than 48 hours prior to the scheduled check-in time,

• You are eligible for a 75% refund of the total amount paid.

• The refund will be processed within 14 working days from the date of cancellation.

🔹 Urgent Refund (50%)

• If you require a refund and request it within 48 hours before the check-in time,

• You will be eligible for a 50% refund of the total amount paid.

• This refund will also be processed within 14 working days.

❌ No Refund (After Check-in Window)

• If you cancel your booking after the check-in time has passed,

• Or fail to arrive without prior notice,

• No refund will be issued.

Important Notes

• All refund requests must be submitted in writing via email to operation@royalmontaniahoildayhomes.com with your reservation details.

• Refunds will be credited to the original payment method used at the time of booking.

• Processing times may vary depending on your bank or card issuer.

• Refunds are calculated excluding any processing fees, taxes, or bank charges applied during the transaction.